Waqtly Privacy Policy

Last updated: 18 September 2026

This Privacy Policy explains how Waqtly collects and uses personal data when you visit our website, place an order, use a Waqtly device or the Waqtly Remote app, create an account or contact us.

1. Who We Are

The controller responsible for your personal data is:

Waqtly International Limited

Email: help@waqtly.com

2. Personal Data We Collect

Depending on how you use Waqtly, we may collect:

• your name, email address, telephone number and billing or delivery address;

• order, payment-status, delivery, return, repair and warranty information;

• account, subscription and activation information;

• Waqtly model, serial number, device identifiers and technical information;

• selected language, mosque, prayer-time settings and app preferences;

• support messages and photographs you send us;

• IP address, browser, device type and website usage data; and

• marketing preferences and cookie choices.

Complete payment-card details are processed by our payment providers. Waqtly does not normally receive or store your complete card number or security code.

If you enable location-based features, we may process location information to provide relevant mosque or prayer-time settings. You can withdraw location permission through your device settings.

3. How We Use Personal Data

We use personal data to:

• process payments, orders, deliveries, returns and warranty requests;

• create and manage accounts and subscriptions;

• activate, connect and support Waqtly devices and the Remote app;

• provide mosque, prayer-time and related functionality;

• send order, activation, subscription and security messages;

• provide customer service and diagnose technical problems;

• prevent fraud and protect our website, app and services;

• improve our products and understand how they are used;

• comply with tax, accounting and other legal obligations; and

• send marketing where you have agreed to receive it or where otherwise permitted by law.

Where the GDPR or UK GDPR applies, we process personal data because it is necessary to perform our contract with you, comply with a legal obligation, pursue a legitimate business interest or because you have given consent.

You may withdraw consent at any time. This does not affect processing carried out before withdrawal.

4. Cookies and Analytics

We use necessary cookies to operate our website, checkout and security features. With your consent, we may also use analytics and advertising cookies to understand website use and measure campaigns.

You can accept, reject or change non-essential cookie choices through the cookie settings on our website.

5. Shopify and Payments

Our online store is operated using Shopify. Shopify processes information needed to host the store, provide checkout and support orders.

Payments are processed by authorised payment providers. The provider you select may process payment, billing, authentication and fraud-prevention information under its own privacy terms.

6. When We Share Personal Data

We may share personal data where necessary with:

• Shopify and website or cloud-service providers;

• payment processors and fraud-prevention providers;

• warehouses, fulfilment partners and delivery companies;

• providers supporting accounts, device activation, notifications and customer service;

• analytics, advertising and marketing providers, subject to applicable consent requirements;

• professional advisers, insurers and auditors; and

• authorities where disclosure is required by law.

We may also transfer relevant information as part of a merger, financing, restructuring or sale of all or part of our business.

We do not sell personal data for money.

Where required, we use safeguards permitted by applicable law, such as adequacy decisions, approved contractual clauses or other lawful transfer mechanisms.

7. How Long We Keep Personal Data

We keep personal data only for as long as reasonably necessary to provide our services and comply with legal obligations.

For example:

• order and invoice information is kept for applicable tax and accounting periods;

• account and subscription information is kept while the service is active and for a reasonable period afterwards;

• support, return and warranty information is kept while needed to handle the request and related claims; and

• marketing information is kept until you unsubscribe or withdraw consent, except for a minimal record needed to honour that request.

When information is no longer needed, we delete or anonymise it unless the law allows or requires us to keep it.

8. Your Privacy Rights

Depending on where you live, you may have the right to:

• access the personal data we hold about you;

• correct inaccurate information;

• request deletion or restriction of processing;

• object to certain processing or direct marketing;

• withdraw consent;

• receive certain information in a portable format; and

• complain to the relevant data-protection authority.

To make a request, email help@waqtly.com. We may ask for information needed to verify your identity.

If you live in the European Union or United Kingdom, you may also complain to the data-protection authority in your country. Nothing in this Privacy Policy limits rights granted under applicable data-protection law.

9. Marketing

You can unsubscribe from promotional emails at any time using the unsubscribe link in the email or by contacting us.

You may still receive essential messages about orders, deliveries, activation, security, subscriptions or customer-support requests.

10. Children

Waqtly includes family and children’s content, but purchases, accounts, device setup and the Remote app are intended to be managed by adults.

We do not knowingly ask children to create accounts or submit personal data. If you believe a child has provided personal data without appropriate permission, contact us so we can investigate and take appropriate action.

11. Security

We use reasonable technical and organisational measures to protect personal data. However, no internet or electronic-storage system can be guaranteed to be completely secure.

Please keep your login and activation details confidential and contact us if you suspect unauthorised access.

12. Third-Party Services

Our services may contain links or access to third-party websites, apps, streams or content. Those parties are responsible for their own privacy practices. Their privacy policies apply when you use their services.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our services, providers or legal obligations change. The latest version will be published on our website with a new “Last updated” date.

15. Contact Us

For privacy questions or requests, contact:

Waqtly International Limited

Email: help@waqtly.com